Privacy Policy

Last Updated: 14 October 2026

1. Introduction

Venulux (“we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a wholesale catalogue, enquire about products, or contact us regarding a business opportunity.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Personal and Business Information

• Name and job title.
• Company or business name.
• Business email address.
• Telephone number, if provided.
• Country and business location.
• Business type and product interests.

Enquiry Information

• Estimated order quantities.
• Product specifications and project requirements.
• Messages and other information you choose to provide.
• Documents, images, or reference files submitted through an enquiry form.

Technical Information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include your IP address, browser type, device information, pages visited, and website usage data.

3. How We Use Your Information

We may use the information collected to:

• Respond to enquiries and requests for wholesale catalogues or pricing.
• Discuss product availability and business requirements.
• Prepare quotations and respond to potential orders.
• Communicate about custom or bulk sourcing enquiries.
• Operate, maintain, and improve our website.
• Understand website performance and visitor interactions.
• Protect our website against fraud, misuse, and security threats.
• Comply with applicable legal obligations.

We will not use personal information for purposes incompatible with applicable law.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on an appropriate legal basis, which may include your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or legitimate interests where legally permitted.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

Where applicable, non-essential cookies and analytics or advertising technologies will be used in accordance with relevant consent requirements.

You may be able to manage cookies through your browser settings or the cookie preferences provided on our website. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We do not sell personal information to third parties.

We may share relevant information with service providers who support website hosting, website maintenance, communications, analytics, security, or enquiry management, where appropriate and subject to applicable safeguards.

We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transaction, subject to applicable legal requirements.

7. International Data Transfers

As Venulux may receive enquiries from international buyers, personal information may be processed or accessed in countries other than the country in which it was collected.

Where applicable, we will implement the safeguards required by relevant data protection laws for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and the relevant legal requirements.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request a copy of your information where a portability right applies.
• Lodge a complaint with a competent data protection authority.

To exercise applicable rights, please contact us using the details below. We may need to verify your identity before responding.

11. Third-Party Websites

Our website may link to external websites or third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

12. Children’s Privacy

Our website is intended for business and general audiences and is not directed at children. We do not knowingly collect children’s personal information where prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The latest version and revision date will be published on this page.

14. Contact Us

For privacy-related questions or requests, please contact:

Venulux
Email: